Self-service cash register debut in Changchun, a large supermarket chain customer, second change cashier

Customer self-checkout

Some time ago, the unmanned supermarket opened by Ma Yun became a hot topic for many people. Recently, Changchun has a large supermarket chain, and began to apply intelligent equipment in the store - self-service cash register.

What is the length of this machine? Is it good to use? On the 29th, the reporter conducted an interview.

Some people think that it is easy to use someone who dare not try

Buy the goods yourself to scan the barcode on the product, sweep the entire product, take out the phone, or insert the bank card, after a few simple steps to complete the payment, take things away.

Recently, self-service cash registers have been launched in the same brand supermarket chain on Hongqi Street and Haoyue Road in Changchun, and many customers feel very fresh.

The reporter noticed that these machines were placed in the cashier area. There were 10 self-service cash registers in the supermarket on Haoyue Road, and they were divided into 4 rows of settlement channels, 2 of which provided 2 self-service cash registers, and 2 of them provided 6 self-service cash registers. The shape of the self-service cash register is similar to that of a bank ATM machine, and has a computer display, a password input area, a bank card insertion port, a barcode scanning area, etc., which are available for the customer to operate. The customer took the goods from the shelves and scanned the code and checked out before the self-service cash register.

However, the reporter found that there are not many customers who check out at the self-service cash register.

"Just used it, I feel very good use, can complete the collection and checkout in a few seconds, do not have to go long queues in the future." Changchun citizen Ms. Sun said.

During the interview, many people felt that such self-service equipment was very fresh, but they were also worried that they could not understand how they would be charged, so they could not easily try it.

Barcode alignment scan process is simple

So how does the self-service cash register operate? The reporter bought 2 bottles of water to try.

Before the self-service cash register, there are tips for payment methods, including “UnionPay”, “Membership Card”, “Alipay” and “WeChat”. The "cash settlement" was marked with "X" and the prompt was unavailable.

On the self-service cash register computer monitor page, there are two options: “I am a member” and “start shopping”. The reporter chose “Start shopping”. Then, jump to the item list page. When the reporter aligns the bar code of the product with the scanning area with the red ray lamp, he hears a "drop". Because the reporter chose two bottles of the same water, but repeated scans are not available, the reporter can only put the scanned water in the "commodity dump" next to the machine. Scan another bottle.

After the scan is completed, there will be an "pay now" option. When the reporter has finished scanning and the list is 2 items purchased by the reporter, click "pay now", then the bank card, WeChat and Alipay and other payment methods are available for customers to choose. The reporter chose WeChat payment, and adjusted the mobile phone to the payment interface. The same is required to scan the code, and the scanning area is the same area as the reporter scanning the product. Just scan the mobile phone again and complete the WeChat payment.

After the payment is completed, the shopping ticket is automatically sent out, and the completion of the entire payment process is not complicated, and it takes ten seconds.

To buy a shopping bag, you need to contact customer service staff.

In the interview, the reporter found that some customers bought some vegetables to scan the code. Some machines did not recognize because the barcode was not clear, and some of them could not complete the payment because the screen of the mobile phone was dark.

In addition, in the self-service cashier area, the reporter did not see a shopping bag hanging next to the machine, just set a reminder: "If you need a shopping bag, please contact the nearby customer service staff."

The reporter observed that the 10 self-service cash registers set up in the mall set up a mobile customer service staff with many shopping bags in their hands. If there is a customer's need, just call them to provide shopping bags, on the shopping bags. There are also barcodes, and customers also need to consume the scan code.

Do not scan code self-checkout opportunity alarm

During the interview, some customers ridiculed that they would take some things out of the supermarket because they secretly did not scan the code or accidentally swept away one.

To this end, the supermarket staff said that the self-service equipment was only recently, and the combination of manual cash register and smart self-service equipment is currently used. The ultimate goal is to serve customers and reduce queue time. Since the self-service cash register device has been activated, many customers have tried it, and many of them have received feedback. It is very convenient. If the public encounters difficulties during use, there will be customer service staff at the scene to help.

Then, if there is a product missing scan code, what should I do if I am taken out of the supermarket without checking out? Supermarket staff said that if there is no scan code, the self-service cash register will be alarmed at the exit, which is the same as the manual cashier. The goods that have not been scanned for payment can not bring out the mall.

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